Frequently Asked Questions
Everything you need to know about our professional imaging gear and services.
What is the standard shipping time for orders?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international delivery times vary by location and customs processing.
Do SIRUI products come with a warranty?
Yes, all SIRUI products include a limited manufacturer's warranty. Tripods and heads generally carry a 6-year warranty, while lenses and electronic accessories are covered for 1 to 2 years depending on the model.
What is your return policy?
We offer a 30-day return policy for items in their original, unused condition with all packaging included. Please contact our support team to initiate a Return Merchandise Authorization (RMA).
Are your anamorphic lenses compatible with my camera?
Our lenses are available in various mounts including Sony E, FUJIFILM X, Micro Four Thirds, and Canon EF-M. Please check the specific product page to ensure the mount matches your camera body.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and specialized financing options like Affirm or Klarna for eligible purchases.
How can I track my package after shipment?
Once your order has shipped, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.